General

Questions regarding the operation of PRO.FILE and the integrations, following up bug fixes and finding workarounds and questions about settings and configuration (how to do it) are support issues.

Customer-specific adjustments (customization), Setting up PRO.FILE (actually doing it), installing or updating PRO.FILE software, questions about the back-end of PRO.FILE, advising on business processes and working methods and bug fixing of customizations, are considered to be consultancy.

In general, you will receive a login with us when a product is purchased. If this is not the case or if you have lost the login, please contact us.
Contact us ->

This can have several causes.

1. The port: 8443 is blocked by your firewall
2. The web browser is out of date

The website login is intended for the customer portal of our website. Additional information and downloads can be found here.
The support login is for our support program Sysaid. Incidents can be reported here if they occur.

The latest versions and updates can be found in the customer portal under Release Notes.