General

Questions regarding the operation of PRO.FILE and the integrations, following up bug fixes and finding workarounds and questions about settings and configuration (how to do it) are support issues.

Customer-specific adjustments (customization), Setting up PRO.FILE (actually doing it), installing or updating PRO.FILE software, questions about the back-end of PRO.FILE, advising on business processes and working methods and bug fixing of customizations, are considered to be consultancy.

The website login is intended for the customer portal of our website. Additional information and downloads can be found here.
The support login is for our support program Sysaid. Incidents can be reported here if they occur.