Turn your service organization into a profit center instead of a cost center. Discover how to generate more return from service, spare parts, and servitization. Designed to improve your customer experience, simplify your service management processes, and boost your after-sales profitability.
Spare Parts Management in machinery manufacturing is the strategic organization of spare parts across the entire lifecycle of the machine. With the Spare Parts Portal within the PRO.FILE PLM Platform, your customers can easily find and order spare parts, service products, and documentation, all linked to specific machines, serial numbers, and configurations.
In the manufacturing industry, there is a clear shift from a traditional product-centric business model to a more service-oriented model. Engineering companies create added value for their customers not only by delivering products, but also by offering spare parts, services, and support. With the rise of these service-based business models, manufacturers face a challenging path to success. Machinery manufacturers that digitize their spare parts and service create predictable revenue streams and remain competitive. If you turn service into a profitable revenue model, it becomes a powerful undercurrent for your business and your innovation capacity. Let service contribute directly to growth and profitability.
The machinery manufacturing sector is changing rapidly. Customers demand customization, lead times are getting shorter, and design complexity is increasing. At the same time, the pressure to work more efficiently and continue innovating keeps growing. That brings several challenges. Service is a key factor in customer satisfaction and, if executed well, can make or break the success of both you and your customers. Machinery manufacturers that digitize their spare parts and service offerings seize these opportunities by implementing a Spare Parts Portal, and in doing so, stay ahead of the competition in their sector.
PLM software for machinery manufacturing helps coordinate different teams, manage complex product data, optimize processes, and improve collaboration between departments and partners. Ultimately, this results in faster time-to-market, higher quality, an improved customer experience, and stronger competitive advantages. This is especially true in an engineer-to-order environment, where customization, variant management, and extensive technical documentation are the norm. Without structured product data management, information becomes scattered across systems, versions get mixed up, and errors creep into design and production processes. Digitalization in machinery manufacturing is not just a trend; it is a necessity. PLM supports this digitalization by connecting product data, processes, and systems (such as CAD, ERP, and Spare Parts). It makes innovation more controllable and easier to execute at speed. This creates room for innovation and efficiency at the same time. Company-wide digitalization, all the way to Service: Optimizing the availability and delivery of spare parts and enabling servitization (the offering of services around products) helps manufacturing companies increase customer value and open up new revenue streams. It is a must for anyone who wants to be ready for the future of service and maintenance in industry
Spare Parts Portal: digitalization in service Functionality:
With PRO.FILE PLM, you can confidently address the challenges of the modern machinery manufacturing sector.
The PRO.FILE digitalization platform is the solution for your Product Lifecycle Management. PRO.FILE PLM offers CAD data management, Product Data Management (PDM), technical document management (DMStec), CPQ, and a Spare Parts Portal combined in a collaborative PLM solution that integrates seamlessly with your ERP system. Once engineering and product management data are digitally captured in the Product Data Backbone of PRO.FILE PLM, they become fully transparent and visible to everyone. This data feeds the product development process and can also serve as the basis for impact analyses for predictive maintenance, without the need to create new versions. Companies that manage their documents consistently and centrally gain the highest return from their processes and projects. PRO.FILE Product Lifecycle Management (PLM) is built on that principle. Whether you are struggling with engineering-related version control or workflows, facing costs from incorrect parts due to outdated drawings, dealing with obsolete specifications in your ERP system, or having difficulties integrating PLM processes across multiple sites worldwide. PRO.FILE is both the Product Data Backbone and the collaboration platform that supports the entire product development process and product lifecycle. This next-generation software not only connects all internal departments and disciplines but, through the Collaborative PLM platform, also integrates external partners, suppliers, and customers seamlessly and securely into your PLM processes. We guide you step by step on your journey toward more efficient Product Lifecycle Management, from CAD data management to a fully integrated, end-to-end PLM solution.
Discover how it works! See it in action! Sometimes you just need to see it for yourself. With our demo, you'll gain a clear understanding of how it works and what benefits it offers your organization. No lengthy explanations, just a direct look at how smart digitalization can accelerate your processes.
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1. How can a Spare Parts Portal become a revenue model for machinery manufacturers? A Spare Parts Portal makes it possible to offer spare parts, service, and upgrades digitally. Machinery manufacturers can generate recurring revenue, increase margins on parts, and maintain direct customer relationships throughout the entire lifecycle of the machine.
2. What are the main challenges manufacturing companies face in delivering service and spare parts? Many OEMs lack a structured digital channel for after-sales. Orders are processed manually, via email or phone, causing missed revenue opportunities, lost upsell potential, and limited data insights. A Spare Parts Portal professionalizes and streamlines this process.
3. How does a Spare Parts Portal increase service revenue and customer loyalty? Customers order directly from you (the OEM) instead of third parties. This strengthens the relationship, increases loyalty, and positions you as the central point of contact for service and maintenance. With 24/7 availability, error-free ordering, and personalized recommendations (such as maintenance kits or upgrades), order volumes and average order value increase, without requiring additional sales capacity.
4. Why is digitalizing spare parts essential for machinery manufacturers? The market is shifting from product sales to service-driven business models. Machinery manufacturers that digitize their spare parts and service offerings create predictable revenue streams and remain competitive.
5. Can we select specific modules, such as the Spare Parts Portal, within the PRO.FILE PLM Platform for machinery manufacturing? With the new generation of PRO.FILE PLM software, a new standard has been set for scalability, openness, configurability, and performance. You can realize your business goals and focus areas step by step, at your own pace.
The Spare Parts Portal - digitalization in Service - works directly via workflow-driven transfer of configurations from PRO.FILE to the Spare Parts Portal. PRO.FILE gives you the freedom to work fully cloud-based, with all processes handled on the server, or in a hybrid setup: Cloud, On-Premise or SaaS. Extensive interfaces and APIs provide external access to data and functionality across devices and via apps.
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